We understand that selecting the perfect piece is essential. That’s why Daas Jewelery offers a 7-day design check guarantee. If, upon receiving your order, you find that the design does not match your expectations, you can request a return or exchange within seven days. This ensures that you are completely satisfied with your purchase before making it a part of your collection.
Our jewelry is crafted to last, and we offer a polish and color guarantee for 2 years. If you experience any issue related to the polish or color of your purchased jewelry, Daas Jewelery will either refund your money or replace the article free of cost. We take pride in the durability of our pieces, ensuring that you can enjoy their beauty for years to come.
If you are not satisfied with a product due to polish or color fading and do not wish to receive a refund, we offer a free-of-cost article replacement. Simply return the defective piece, and we will provide you with a new one at no additional charge.
At Daas Jewelery, we believe in providing ongoing support for our valued customers. That’s why we offer a 3-year service guarantee free of cost. Whether you need minor repairs or polishing, our team is here to assist you without any extra fees, ensuring that your jewelry remains as stunning as the day you purchased it.
For our handmade customizable jewelry, we work diligently to ensure 100% accuracy as per the customer’s demand. If you receive a customized piece that does not match your exact specifications, we offer modifications to meet your original request. However, due to the bespoke nature of these pieces, returns and refunds for customized items are handled on a case-by-case basis.
To be eligible for a return or exchange:
The item must be in its original condition, unused, and with all packaging and certifications intact.
The return request must be made within the stipulated guarantee period.
Custom-made items can only be returned for modifications, not for refunds, unless there is a defect or issue caused by us.
Contact our customer support team via email or phone with your order details.
Our team will verify your request and guide you through the return/exchange process.
Once we receive the item, we will inspect it and initiate the refund or replacement accordingly.
At Daas Jewelery, customer satisfaction is our top priority. Our policies ensure that you can shop with confidence, knowing that we are here to support you at every step. Thank you for choosing Daas Jewelery for your silver karrot, kundhan jewelry, reverse AD jewelry, and more